"My experience with Pat from the billing department was exceptional! My father has had a whirlwind of hospital/ assisted-living/ skilled-nursing/ rehab/ psych, you name it, since a fall in March. I have spent hours on the phone keeping track of everything… Pat calmly evaluated the situation, told me what to do, interacted with the staff at [the facility] and ultimately helped me get a handle on who, what, where, when and why--but most importantly how much did we owe.”