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SUCCESS STORIES2020-08-04T17:29:36+00:00

SUCCESS STORIES

UNSOLICITED TESTIMONIALS FROM
OUR THRIVING CLIENTS

We value our customers and consider their insight in everything we do.

Hollybrook

"I wish to thank you and the entire Forum team for the amazing job everyone did in making our pharmacy transition in less than 8 hours. Remarkable!!! What’s even more amazing it was completed with very few hiccups. I must compliment your team further because our clinical staff is very pleased with the excellent service Forum has been providing our facility. For that I’m very grateful."

Milan Stokovich
Owner/Assistant Administrator
Libertyville Manor
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"Thank you so much for you A-W-E-S-O-M-E Customer Service. It is very comforting talking with your staff. The level of help, care and general concern you show for my issues is phenomenal! I’ve called many times since my in-laws moved to their assisted living home and each and every person I have spoken to has gone above and beyond helping me to better understand my situation. You’re the best!!!"

Bridget W
Family Member
Belmont

"A huge THANK YOU to Forum Pharmacy for the great service and support we received to prepare us for the survey….Thank you so much for the quick response whenever I call with concerns…Now I’m thinking why we didn’t switch a long time ago."

Ernie Belencion, RN
Director of Resident Care Services
Belmont Village of Glenview
Avatar Green

"Very good services."

Customer Satisfaction Survey
Nursing Staff
Alden

"I’ve essentially known you 15 years….and every single year you take the opportunity to say “Let me know if there’s anything I can do to help!” during annual surveys. Thanks for stepping up to the plate after all these years!"

Janine P. Schoen, QIDP, LNHA
Vice President, Operations
Alden Management Services
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"Dear Forum Staff, thank you for your patience regarding mom’s billing. Your care at Lombard Place is very much appreciated, we could not have asked for more."

Barbara B
Family Member
Presbyterian Home

"I just wanted to take a moment to let you know how helpful your staff members were to us last week during our annual survey. I really appreciated all they did to help our staff do well! "

Kathi Young
Administrator
Presbyterian Homes
Avatar Green

"The best pharmacy I ever worked with."

Customer Satisfaction Survey
Nursing Staff
Hollybrook

"Thank you so much for all the training you and the others have provided for us, and wonderful tools and information to make our jobs accurate and easier"

Candy Pfiefer, RN,
Wellness Director
Villas of Holly Brook & Reflections Memory Care of Charleston
Avatar 3up

"…Rudy from billing has done more than what he has had to do to help me. He went above and beyond, he listened to a problem that I had and solved it. Thank you!"

John S
Patient
Alden

"I just wanted to let you know that Peggy really went above and beyond last week when she came to my facility to educate the nurses on med pass and she came on the night shift for 4 hours!! That is awesome! She is awesome!! I really appreciate that she did this, and had to let you know that she went above and beyond! Not that many people do this nowadays."

Debbie Tumulak RN, BSN, WCC, LNHA
The Alden Network
Avatar Green

"All Forum staff that comes into the facility are always friendly and are a pleasure to work with!"

Customer Satisfaction Survey
Administrator
Maryville Academy Squarelogo 1570736426872

"Many thanks! As always, we’re grateful for the pharmacy oversight Forum continues to provide."

Carrie L Al-Ani
Director
Maryville Children's Healthcare Center
Avatar Green

"So much help during survey time! Absolutely astounding team of people."

Customer Satisfaction Survey
Nursing Management
Logo Print (2)

“I just wanted to let you know that Peggy really went above and beyond last week when she came to my facility to educate the nurses on med pass and she came on the night shift for 4 hours!! That is awesome! She is awesome!! I really appreciate that she did this, and had to let you know that she went above and beyond! Not that many people do this nowadays.”

Debbie Tumulak
Regional Nurse Coordinator
Alden Valley Ridge
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"My experience with Pat from the billing department was exceptional! My father has had a whirlwind of hospital/ assisted-living/ skilled-nursing/ rehab/ psych, you name it, since a fall in March. I have spent hours on the phone keeping track of everything… Pat calmly evaluated the situation, told me what to do, interacted with the staff at [the facility] and ultimately helped me get a handle on who, what, where, when and why--but most importantly how much did we owe.”

Brian D
Patient
Wealshire

"I am so pleased with your services! You have provided us with extraordinary support during our switchover."

Arnold Goldberg
Administrator
The Wealshire
Avatar Green

"Top Notch! Very thorough, timely and knowledgeable about the whole medication process. Extremely satisfied."

Customer Satisfaction Survey
Nursing Management
Logo Print

"Thank you Pam for always providing quality service!!!"

Ashley Bolyn, LNHA
Estates of Orland Park
Avatar Green

"Excellent assistance before survey."

Customer Satisfaction Survey
Nursing Staff
Download

"Thanks so much for the tour and hospitality. Your new digs was incredible. You should be very proud of your operations and staff they do a fanatic job! "

John Mirecki
Vice President
Progressive Careers & Housing, Inc.
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"Thanks so much for keeping us informed and for the determined and dedicated drivers you're using."

Jeff Russell, LNHA
Estates of Poplar Creek
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"Thanks for the follow up. You guys are really appreciated for all you do for us!"

Jeff Russell
Administrator
Estates of Barrington
Avatar Green

"Excellent customer service! Answers are always given kindly and in a timely fashion."

Customer Satisfaction Survey
Nursing Staff
Belmont

"I am so grateful that I can send my customers to [Sharon] and that [she is] able to resolve their concerns. Thank you."

Jeanne Hansen
Senior Executive Director
Belmont Village of Glenview
Avatar Green

"We absolutely love Leena & Barb for ensuring smooth transitions to ANYTHING new including EMR and unfamiliar clinical procedures."

Customer Satisfaction Survey
Nursing Staff
Download

"Thank you! You guys are A+."

Ginger Dean
DIRECTOR OF NURSING
Progressive Careers & Housing, Inc.
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"I was working with Denise in billing regarding my mother’s pharmacy bill. She had recently been placed in a nursing facility and there was an issue with her coverage. Denise was AMAZING and not only handled getting this issue taken care of but also taking the time to explain a few questions I had. It’s sad but you don't get that kind of care these days. She didnt rush me. She made me feel like she really cared about taking care of us. Great employee!!"

Mary M
Family Member
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"I would like to let you know how helpful Leleine is to our facility as our Nurse Consultant. She answers our call right away and is always willing to help us especially with doing Midline. I would say we are so lucky to have her as our consultant and you are lucky to have her as part of your team!"

Beverly Fajardo, RN, MBA
Director of Nursing
Estates of Des Plaines
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