SUCCESS STORIES
UNSOLICITED TESTIMONIALS FROM
OUR THRIVING CLIENTS
We value our customers and consider their insight in everything we do.
"I wish to thank you and the entire Forum team for the amazing job everyone did in making our pharmacy transition in less than 8 hours. Remarkable!!! What’s even more amazing it was completed with very few hiccups. I must compliment your team further because our clinical staff is very pleased with the excellent service Forum has been providing our facility. For that I’m very grateful."
Owner/Assistant Administrator
"Thank you so much for you A-W-E-S-O-M-E Customer Service. It is very comforting talking with your staff. The level of help, care and general concern you show for my issues is phenomenal! I’ve called many times since my in-laws moved to their assisted living home and each and every person I have spoken to has gone above and beyond helping me to better understand my situation. You’re the best!!!"
"A huge THANK YOU to Forum Pharmacy for the great service and support we received to prepare us for the survey….Thank you so much for the quick response whenever I call with concerns…Now I’m thinking why we didn’t switch a long time ago."
Director of Resident Care Services
"Very good services."
"I’ve essentially known you 15 years….and every single year you take the opportunity to say “Let me know if there’s anything I can do to help!” during annual surveys. Thanks for stepping up to the plate after all these years!"
Vice President, Operations
"Dear Forum Staff, thank you for your patience regarding mom’s billing. Your care at Lombard Place is very much appreciated, we could not have asked for more."
"I just wanted to take a moment to let you know how helpful your staff members were to us last week during our annual survey. I really appreciated all they did to help our staff do well! "
Administrator
"The best pharmacy I ever worked with."
"Thank you so much for all the training you and the others have provided for us, and wonderful tools and information to make our jobs accurate and easier"
Wellness Director
"…Rudy from billing has done more than what he has had to do to help me. He went above and beyond, he listened to a problem that I had and solved it. Thank you!"
"I just wanted to let you know that Peggy really went above and beyond last week when she came to my facility to educate the nurses on med pass and she came on the night shift for 4 hours!! That is awesome! She is awesome!! I really appreciate that she did this, and had to let you know that she went above and beyond! Not that many people do this nowadays."
"All Forum staff that comes into the facility are always friendly and are a pleasure to work with!"
"Many thanks! As always, we’re grateful for the pharmacy oversight Forum continues to provide."
Director
"So much help during survey time! Absolutely astounding team of people."
“I just wanted to let you know that Peggy really went above and beyond last week when she came to my facility to educate the nurses on med pass and she came on the night shift for 4 hours!! That is awesome! She is awesome!! I really appreciate that she did this, and had to let you know that she went above and beyond! Not that many people do this nowadays.”
Regional Nurse Coordinator
"My experience with Pat from the billing department was exceptional! My father has had a whirlwind of hospital/ assisted-living/ skilled-nursing/ rehab/ psych, you name it, since a fall in March. I have spent hours on the phone keeping track of everything… Pat calmly evaluated the situation, told me what to do, interacted with the staff at [the facility] and ultimately helped me get a handle on who, what, where, when and why--but most importantly how much did we owe.”
“I would like to put in a good word for Mary as she has recently helped me with my father’s billing issues. Some of my OTCs were covered at a lower price through BCBS and she was very patient with me and rebilled them and took care of all my other questions. Her voice is very welcoming and calming as sometimes for me dealing with caring for an elderly father can make me come off as stressed out. But, she can handle that very well and always has very warm and encouraging words and she knows her job very well. Thank you for her.”
"I am so pleased with your services! You have provided us with extraordinary support during our switchover."
Administrator
"Top Notch! Very thorough, timely and knowledgeable about the whole medication process. Extremely satisfied."
"Thank you Pam for always providing quality service!!!"
"Excellent assistance before survey."
"Thanks so much for the tour and hospitality. Your new digs was incredible. You should be very proud of your operations and staff they do a fanatic job! "
Vice President
"Thanks so much for keeping us informed and for the determined and dedicated drivers you're using."
"Thanks for the follow up. You guys are really appreciated for all you do for us!"
Administrator
"Excellent customer service! Answers are always given kindly and in a timely fashion."
"I am so grateful that I can send my customers to [Sharon] and that [she is] able to resolve their concerns. Thank you."
Senior Executive Director
"We absolutely love Leena & Barb for ensuring smooth transitions to ANYTHING new including EMR and unfamiliar clinical procedures."
"Thank you! You guys are A+."
DIRECTOR OF NURSING
"I was working with Denise in billing regarding my mother’s pharmacy bill. She had recently been placed in a nursing facility and there was an issue with her coverage. Denise was AMAZING and not only handled getting this issue taken care of but also taking the time to explain a few questions I had. It’s sad but you don't get that kind of care these days. She didnt rush me. She made me feel like she really cared about taking care of us. Great employee!!"
"I would like to let you know how helpful Leleine is to our facility as our Nurse Consultant. She answers our call right away and is always willing to help us especially with doing Midline. I would say we are so lucky to have her as our consultant and you are lucky to have her as part of your team!"
Director of Nursing
"Thank you so much….Phil is always great when he comes out. [Your Field Techs] are always kind and courteous and listen to the nurses when they are explaining what is wrong. Thank you again for addressing this so quickly!"
DIRECTOR OF NURSING
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