How to Get the Most Out of Your Pharmacy – A Panel Discussion

DATE: Thursday, March 16, 2023
Noon – 1 p.m. CST


How are you—or how can you be—supported by your long-term care pharmacy? You have clinical and operational goals, but what services and processes are available to help you achieve them, and are you making the most of them? How can pharmacy make life easier for staff, as well as residents and families? And do you have a way to identify what success looks like in your partnership?

Hear a panel of providers discuss practical tips for getting the most out of your pharmacy relationship, from both resident care and operational standpoints.

Make sure you are making the most of everything your pharmacy has to offer to improve clinical and operational outcomes.

Join this free webinar to:

  • Learn more about the resources and services offered by long-term care pharmacies

  • Gain practical insight on optimizing your relationship with your pharmacy

  • Identify key parameters for determining the success of a pharmacy partnership

A dedicated member of the long-term care profession for more than two decades, Tom served as the Administrator at Arbor of Itasca for nearly 10 years before joining Valley Hi as its Administrator in 2010. Tom holds a Bachelor’s degree in Healthcare Administration from Southern Illinois University and has been a member of the Illinois Healthcare Association for most of his career. He was recognized as one of Provider magazine’s “20 to Watch” and completed the AHCA/NCAL Future Leaders program. Tom joined the IHCA Board of Directors in 2011 and has served on various IHCA committees. He currently chairs the IHCA Nursing Facility Constituency Steering Committee and Illinois Leaders program.

Geriatrics has been Melissa Woodward’s primary focus throughout her career, having spent  nearly 30 years as a registered nurse. The last eight years she has worked as Vice President of Resident Care at The Arbor Company, a senior living company. She has also worked in nursing education, health care quality assurance, policy writing, risk management as well as in cardiac step-down and acute rehabilitation. Melissa always returned to caring for seniors as this is where she feels she makes the biggest impact on the lives of others. She is dedicated to providing care and compassion toall of those in her care.

Melissa was awarded a Master of Science in Organization Development from Johns Hopkins University, as well as a Bachelor of Arts in Heath Administration & Policy from the University of Maryland Baltimore County. She also holds an associate degree in Applied Science – Nursing from John Wood Community College.

Suzanne Price has been a registered nurse for over 30 years. She has worked in various areas of nursing including emergency, cardiac care, cardiac rehab, pediatrics, and plastic surgery/OR.  For the past seven years she has focused on geriatrics and senior living, which as become her chosen career path. Through this work, she has also developed a deep commitment to advocate for those seniors who are unable to do so for themselves. She is deeply motivated to identify the specific needs of those with differing diagnoses and meet those needs on an individual basis.

Pam Kramer has been involved in process development and improvement in every company with which she has been associated during her more than 35 years in the pharmaceutical industry. She has worked across the country with agencies, hospitals, healthcare centers, and pharmaceutical/biotechnology manufacturers, creating award-winning strategies and programs in oncology, cardiology, infectious diseases, pharmacy, and more for such noted clients as Abbott Laboratories, Parke-Davis, and Genentech.

She joined Forum in 2004 as Director of Marketing & Client Relations, working with client facilities to align pharmacy services to customer needs. With a unique background that balances strategic planning and operational process development with a keen understanding of what her customers need, she was named Vice President of Business Operations in 2007 and Executive Vice President in 2011. Responsible for development and implementation of Forum’s overall company strategy, as well as overseeing pharmacy and business operations, she is intimately involved in optimizing infrastructure and services to create exceptional value for customers.


Nursing: This program has been approved for one clock hour of continuing education credit by The Illinois Board of Nursing, an approved sponsor of continuing education by the Illinois Department of Professional Regulation.

Administrators: This program has been approved for one hour and fifteen minutes of continuing education credit by the National Continuing Education Review Services (NCERS) of the National Association of Long-Term Care Administrator Boards (NAB) – Approval #20240430-1.25-A102717-DL.


PLEASE NOTE: Attendees must submit their documentation directly to their respective state boards, associations, or licensing agencies. Forum Extended Care Services provides CE certificates only to attendees.


Thomas Annarella, LNHA
Thomas Annarella, LNHAAdministrator, Valley Hi Nursing Home and Rehabilitation
Suzanne Price, RN
Suzanne Price, RNResident Care Specialist, The Arbor Company
Melissa Woodward, RN, MS
Melissa Woodward, RN, MSVice President of Resident Care, The Arbor Company


Pamela Bryan Kramer, BA, LPhT
Pamela Bryan Kramer, BA, LPhTExecutive Vice President, Forum

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