Risk Management, Falls: a Pillar of Risk, and Survey Success: Key Takeaways from Leading Age Illinois 2021

DATE: Thursday, July 22, 2021
Noon – 1 p.m. CST


Taking the best from the LeadingAge Illinois Annual Meeting & Expo, join this webinar for highlights of key sessions focusing on trends, industry updates, and best practices. And earn free CE credit.

Beginning with highlights of the two inspiring keynote addresses, Making a Difference with Steve Gilliland, CSP, and In Forward Motion presented by Carol Silver Elliott, the webinar will provide an overview of key topics that may include:

  • Top trends in aging services for 2021
  • Successful approaches to surveys
  • Strategies to minimize risk
  • Managing quality outcomes
  • Understanding and optimizing reimbursement rates

Themed Transformation, the conference acknowledges the disruption caused by COVID-19 but recognizes that there are opportunities to transform in the shared mission of serving and supporting the senior care industry.

Join this webinar to:

  • Gain insight into the leading trends and opportunities in long-term and senior care for 2021.

  • Identify practical ways your organization can grow and transform within the disruption caused by COVID-19

  • Understand issues facing aging services and how they impact your organization

With more than 20 years’ experience in pharmacy and having spent the last 15 in long-term care, Johnson Abraham manages Forum’s clinical programs and consultant services. In his role he works directly with facility management to ensure that our services meet facilities’ clinical needs and align with desired outcomes. He joined Forum in 2007 as a Consultant Pharmacist from Enloe Drugs of Northern Illinois / Omnicare, and was promoted to Director of Clinical Services in 2014.

A Board-Certified Geriatric Pharmacist, Johnson received his Doctorate in pharmacy from the University of Illinois at Chicago after Pharmacy and Business Management internships with Walgreens. He is a former President of the Illinois Chapter and member of the American Society of Consultant Pharmacists.

Pam Kramer has been involved in process development and improvement in every company with which she has been associated during her more than 35 years in the pharmaceutical industry. She has worked across the country with agencies, hospitals, healthcare centers, and pharmaceutical/biotechnology manufacturers, creating award-winning strategies and programs in oncology, cardiology, infectious diseases, pharmacy, and more for such noted clients as Abbott Laboratories, Parke-Davis, and Genentech. 

She joined Forum in 2004 as Director of Marketing & Client Relations, working with client facilities to align pharmacy services to customer needs. With a unique background that balances strategic planning and operational process development with a keen understanding of what her customers need, she was named Vice President of Business Operations in 2007 and Executive Vice President in 2011. Responsible for development and implementation of Forum’s overall company strategy, as well as overseeing pharmacy and business operations, she is intimately involved in optimizing infrastructure and services to create exceptional value for customers. 

Pam also serves as the pharmacy’s lead educator, developing programs on compliance, controlled substance regulations, reimbursement, industry trends, process development, and procedural improvement. With particular expertise in electronic health records and reimbursement, Pam has been a speaker at educational meetings, family nights, and conferences such as the American Society of Consultant Pharmacists, Illinois Health Care Association, and Leading Age Illinois. She holds a bachelor’s degree from New York University and is a Licensed Pharmacy Technician.

CC is the driving force behind Quantum Age, a consultancy serving organizations in senior care and aging services. She is among the top strategists in the field, specializing in strategic planning, positioning and branding, and leadership development for the long-term/post-acute care and aging services sectors. CC serves on advisory groups for several organizations, including the Society for the Advancement of Gerontological Environments (SAGE) and Environments for Aging, and is vice chair of the Advancing Excellence in Long Term Care Collaborative (AELTCC). She holds a Master’s degree in the Management of Aging Services from the UMBC School of Aging and a Bachelor’s degree in Communication and Economics from Oberlin College.

With 20 years of experience in business development, with the last 10 years in successful healthcare start-ups, Gina is a thought leader in healthcare business development. She joined Forum in 2019, and is responsible for driving growth and expanding Forum’s market reach. Having successfully navigated business growth for post-acute focused companies like Redilearning/Relias, CareMerge and CipherHealth, Gina’s ability to create unique growth strategies around identified markets has honed her business development expertise. Her success is achieved by working closely with clients to the find the right solutions that ultimately increase their margins and produce higher resident satisfaction.

Gina holds a Bachelor of Science degree in Business and Human Environmental Sciences from the University of Missouri. She is a volunteer youth coach for multiple youth sports associations and is a field volunteer for the Saint Vincent de Paul Society.

Nursing ― This program has been approved for one clock hour of continuing education credit by The Illinois Board of Nursing, an approved sponsor of continuing education by the Illinois Department of Professional Regulation.

Administrators ― This program has been approved for 1.5 hours of continuing education by the National Continuing Education Review Services (NCERS) of the National Association of Long-Term Care Administrator Boards (NAB) – Approval #20220926-1.50-A77982-DL.

PLEASE NOTE: Attendees must submit their documentation directly to their respective state boards, associations, or licensing agencies. Forum Extended Care Services provides CE certificates only to attendees.


Johnson Abraham
Johnson AbrahamPharmD, BCGP
Pamela Bryan Kramer
Pamela Bryan Kramer BA, LPhT
CC Andrews
CC AndrewsChief Strategist


Gina Gambaro
Gina GambaroBS

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