The Elephant in the Room – Navigating Sensitive Situations
DATE: Thursday, April 27, 2023
Noon – 1 p.m. CST
What do you do when there’s “an elephant in the room?” This metaphorical idiom refers to an important or enormous topic, question, or controversial issue that is obvious to everyone but no one wants to bring it up because it’s uncomfortable, embarrassing, or controversial.
Long-term care providers certainly have their share of elephants. While it is impossible to avoid sensitive situations, there are tactics for cooling down the scenario by remembering the ICE approach – Identify, Confront, and Examine.