The Elephant in the Room – Navigating Sensitive Situations

DATE: Thursday, April 27, 2023
Noon – 1 p.m. CST


What do you do when there’s “an elephant in the room?” This metaphorical idiom refers to an important or enormous topic, question, or controversial issue that is obvious to everyone but no one wants to bring it up because it’s uncomfortable, embarrassing, or controversial.

Long-term care providers certainly have their share of elephants. While it is impossible to avoid sensitive situations, there are tactics for cooling down the scenario by remembering the ICE approach – Identify, Confront, and Examine.

Join this free webinar to:

  • Learn how to navigate sensitive and uncomfortable situations

  • Practice the ICE approach of Identifying, Confronting, and Examining

  • Gain insight into how to recognize and prevent tough scenarios before they escalate

Cyndi Pollard loves inspiring courage! For the past 20 years, it has been her personal mission come alongside others as a mentor, teacher, speaker and trainer; encouraging them to get to where they are going through education, strategies, best practices. Cyndi’s success has crossed boundaries from senior housing communities to education, ministry, customer service, and corporate America. Having been the keynote speaker for Women’s Retreats, Conferences, Churches, Future Business Leaders of America, and acted as the Master of Ceremony, she is poised to motivate.

Cyndi’s published works include, a customer service segment, “Stepping Outside the Box,” that teaches individuals how to move from, how I have always done it, to doing it a different way. A joint project, “Under One Umbrella: Surviving Relationship Storms, One Blog at a Time,” and is currently writing her first book, “Defining Moments,” that explores the moment after a significant event occurs in your life.

Cyndi graduated with her Master in Arts in Organizational Leadership from Evangel University, and has her green belt in Lean Six Sigma. She is an ordained minister who stepped out of vocational ministry to serve seniors as the Senior Executive Director for a Koelsch Community in Vancouver WA and serves on the Northwest Ministry Network’s Women’s Ministers team.


Nursing: This program has been approved for one clock hour of continuing education credit by The Illinois Board of Nursing, an approved sponsor of continuing education by the Illinois Department of Professional Regulation.

Administrators: This program has been approved for one clock hour of continuing education credit by the National Continuing Education Review Services (NCERS) of the National Association of Long-Term Care Administrator Boards (NAB) – Approval #20240601-1.25-A102720-DL.

PLEASE NOTE: Attendees must submit their documentation directly to their respective state boards, associations, or licensing agencies. Forum Extended Care Services provides CE certificates only to attendees.


Cyndi Pollard, MA
Cyndi Pollard, MASenior Executive Director, Koelsch Communities

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