Mistakes and errors can have significant consequences for long-term and senior care, especially among vulnerable residents. Not only do they impact revenue, census, and consumer satisfaction, but they can be the difference between life and death. Mistakes or errors are often resolved singly and sometimes involve disciplining employees who were unknowingly set up for failure.
By leveraging Lean Six Sigma (LSS) methodology, organizations can turn mistakes into opportunities for ongoing quality improvement and eliminate a culture of blame, leading to better clinical, operational, and financial outcomes. This webinar will show participants how to use LSS tools to look deeper when mistakes occur, empowering them to analyze and resolve underlying causes and process issues that might otherwise cause errors to recur.