On-Demand, Self-Study CE WEBINARS

The Power of First Impressions

DATE: Friday, September 24th

COURSE DESCRIPTION

Healthcare consumerism is putting the economic purchasing power and decision-making in the hands of residents and caregivers. Prospective residents are demanding more and better engagement with providers. First impressions originate and are rooted during admissions. This program is dedicated to examining these issues and solutions from all sides: the resident/family, facility staff, and owners/operators. Armed with facts, providers will be able to better leverage technology and talented employees to ensure positive first impressions with every new admission.

AT THE END OF THIS PRESENTATION YOU WILL BE ABLE TO:

  • Explain the importance of first impressions as they apply in the long-term care admissions process

  • Describe the four attributes of empathy and how they can be used to create a positive first impression

  • Identify the do’s and don’ts involved with making sure the admissions process is a positive experience for the patient

Ari Shabat is a long-term care veteran and Licensed Nursing Home Administrator, whose first job as a teenager was in the admissions department at one of the nursing homes owned by his father. Ari is the founder and CEO of Red Arrow Management/Reside Admissions. In his prior role, Ari was the Co-Founder and CEO of Pharmore Drugs–an LTC pharmacy based in the Chicagoland area, which he sold CVS in 2017. In his current role, he leverages his 18-year healthcare track record to provide innovative solutions and technologies that improve resident experience and corporate outcomes. He earned an MBA in Business Administration and Management and a Master of Science in Integrated Marketing Communications from Loyola University Chicago. Ari enjoys spending his free time with Shana, Tali, Shalvi, Aviva and Shimmy, while also focusing on personal growth and development.

Nursing and Administrators ― This activity has been approved for one clock hour each of continuing education credit by The Illinois Health Care Association, an approved sponsor of continuing education by the Illinois Department of Professional Regulation.

PLEASE NOTE: Attendees must submit their documentation directly to their respective state boards, associations, or licensing agencies. Forum Extended Care Services provides CE certificates only to attendees.

BROUGHT TO YOU BY:

Reside Logo

PRESENTERS:

Ari Shabat
Ari ShabatMBS, LNHA

Browse Other Courses

View presentations or take a class for nursing or administrator continuing education credits.

wdt_ID DATE C.E. DESCRIPTION LINKS
6 June 12, 2020 IL-IHCA, NAB/NCERS

Utilizing Lean Six Sigma to Improve Quality, Reduce Cost & Transform your Culture

Today’s challenging economic times are forcing healthcare organizations to reconsider every aspect of their operations. Offering an alternative to staff layoffs and other expense-cutting measures, Lean Six Sigma has been shown to reduce costs, increase the quality of care, and improve customer satisfaction. Join pharmacy leaders to learn about the key Lean Six Sigma tools that operators and staff can initiate to create quick wins while engaging staff and transforming their workplace culture.		 MORE INFO
7 June 19, 2020 IL-IHCA, NAB/NCERS

Know Your Costs to Manage Your Costs

View your organization from a comprehensive business lens incorporating general cost accounting business principals into day-to-day operations. This session will help identify which rental units and services generate a profit or loss and the measures to adjust pricing, improve delivery of services, and ultimately strengthen net operating income.		 MORE INFO
8 June 26, 2020 IL-IHCA, NAB/NCERS

Appropriateness of Drug Therapy

Modern medicines have contributed to longer life spans and improved quality of life. However, when not used appropriately, effectively, and safely, medications can have devastating consequences. There are several risk factors that can lead to polypharmacy, including having multiple medical conditions managed by multiple prescribers. Monitoring patients’ active medication lists and deprescribing any unnecessary medications are recommended to reduce pill burden, risks of adverse drug events, and financial hardship. This session will review medications with increased risk of complications in the elderly and presents a process for patient active medication list monitoring and deprescribing as a therapeutic intervention.		 MORE INFO
9 July 10, 2020 IL-IHCA, NAB/NCERS

Pain Management in Older Adults

An estimated 50% of older adults living at home and up to 80% of those living in nursing homes have significant pain that is often persistent. There are many challenges that can make it difficult to treat pain in this age group, most notably the presence of other significant health problems and the difficulty of assessing pain in those with cognitive impairment. This session will review different pain types and discuss the misconceptions and consequences of untreated pain in the elderly. Analgesic therapies are examined and the current Illinois laws and regulations, and considerations for use of Cannabis are presented.		 MORE INFO
11 August 21, 2020 IL-IHCA

Plants or Pills? The Truth About Dietary Supplements

The use of dietary supplements, such as vitamins, minerals, plant products, and herbal therapies has become a routine part of the American lifestyle. But often, these items are marketed as having benefits that are unsubstantiated; do not carry adequate warnings about when they interfere with lab tests; interfere with prescribed drugs; and may be completely misused by the patient because they are “all-natural” and “must be safe, right?” Health and senior care professionals are relied upon by patients/residents and their families to have accurate information about the uses and effects of these products. Using evidence-based research, we will review the current clinical findings and safety profiles of numerous over-the-counter products used by seniors for various medical and psychological conditions. Armed with these facts, health/senior care providers will be able to advise their residents and families with more confidence.		 MORE INFO