With Unanticipated Change Comes Unexpected Benefits: How One SNF Triumphed in the Face of a Last-Minute Need to Change Pharmacies

When Libertyville Manor, a family-owned skilled nursing facility in Northern Illinois, discovered that their local long-term care pharmacy provider had been acquired by a large national company, they suddenly found themselves face to face with steep rate hikes and burdensome contracting requirements.

Furthermore, they were challenged by a very limited time frame to transition to a new pharmacy while ensuring their residents would continue receiving medications and therapies without interruption.

Understanding that time was of the essence, Forum Extended Care Services was called in and the team moved quickly to negotiate a contract, identify preferred service parameters, and implement the transition.

With a top priority of maintaining seamless care to all residents, Liberty Manor was able realize a full transition to Forum—complete with onboarding—in less than 24 hours.  But beyond that accomplishment, Liberty Manor found unexpected, yet welcomed benefits of the change:

  • Decreased medication errors
  • Increased overall accuracy
  • Decreased stress in handling prescriptions
  • Decreased time in dealing with the pharmacy
  • Increased time in caring for residents

Download the Libertyville Manor / Forum Extended Care Services Case Study for details on how Libertyville Manor was able to achieve this seemingly unachievable transition so quickly, so efficiently, and so successfully—with the help of Forum’s careful project management and in-sync collaboration.