Forum’s latest customer satisfaction results are in—and they look familiar in the best way. Another year. Another strong showing.

In 2025, Forum achieved 99% overall customer satisfaction, based on feedback from 104 respondents. But the headline number only tells part of the story. 

Performance Across the Areas That Matter Most

The survey evaluates three core areas of service:

• Pharmacy operations 
• Customer service 
• Consulting and on-site support 

This year, consulting and on-site services emerged as the highest-performing service area, reinforcing the value of hands-on clinical and operational support in long-term care environments.

Strong results in customer service and operations further reflect consistency across the full scope of pharmacy support.

What Customers Are Experiencing

Feedback from respondents points to what drives these results:

• Responsive support—even during urgent or after-hours situations 
• Reliable communication with pharmacy teams 
• Consulting support that strengthens staff confidence and performance 

“The Forum team is incredibly responsive to urgent matters, even during off hours.”
  — 2025 Survey Respondent

In other words, the pharmacy is doing more than dispensing—it’s supporting the operation.

Consistency Is Key

Anyone can have a strong year. What matters is delivering that level of performance consistently.

“The Forum team is always helpful and responds professionally.””
  — 2025 Survey Respondent

Forum’s results reflect a model built around responsiveness, accountability, and a deep understanding of long-term care workflows—designed to perform under real-world conditions, not ideal ones.  

Where It Shows Up Every Day

In long-term care, pharmacy is part of the daily workflow—not a separate function.

When it’s working well, med passes run smoother, staff spend less time tracking down answers, and small issues don’t turn into bigger ones.

Forum’s 2025 results reinforce a simple reality:  Reliable pharmacy support doesn’t just help—it keeps operations moving.

Click here to download survey highlights.